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This site can’t be reached DNS_PROBE_FINISHED_NXDOMAIN or ERR_CONNECTION_TIMED_OUT is a very common error when you visit a website and there is some DNS issue. DNS is the network address that translates the website name to its Internet address. Most of the time, this causes no Internet connection or incorrect Internet or network settings. Another reason could be the firewall blocked port preventing Google Chrome from loading the webpage. Also in these cases, you received the error and it says Error code.

This website can’t be accessed. The error message can happen on Windows 11, Macbook, Windows 10, Linux, Chrome OS or Android devices. It doesn’t matter why your Chrome or Firefox browser shows this message, it needs to be fixed permanently. We have listed some possible solutions, these solutions will try to minimize or remove the error completely and take you to the desired website in your Chrome browser.

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  1. Clear browser cache, history and cookies
  2. Reset Chrome browser settings
  3. Reset Wi-Fi Modem
  4. Restart DNS client
  5. Change IPv4 DNS Address
  6. Disable “Experimental QUIC protocol” flag
  7. Changing maximum allowed TLS version
  8. Reset the Chrome profile Sync
  9. Remove browser extension from Chrome
  10. Reset TCP/IP
  11. Scan your device for malware
  12. Reinstall Chrome
  13. Install another web browser

Clear browser cache, history and cookies

As you browse the web, Chrome stores a lot of website data and files from the visited websites. Your browser stores these files in the local cache, so it is not necessary to reload them completely whenever you visit the sites. to clear history and caches follow the following steps.

  1. Open Chrome browser.
  2. At the top right, click More icon.
  3. Click “More tools” -> Clear browsing data .
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.

Reset Chrome settings

Chrome Browser offers the option to reset browser settings with just one click. This will erase all Chrome configuration information such as your homepage, tab settings, saved form information, browsing history and cookies.

Five step guide to help you solve problems

  1. Open Chrome browser.
  2. At the top right, click More icon.
  3. Select Settings from menu option.
  4. At the bottom, click Advanced.
  5. Under Reset and cleanup click Reset Settings and then Reset Settings.

Reset Wi-Fi Modem

To reset network configuration you can simply reset the modem and router to get default settings and refresh network configuration. If you have a separate router, you should reset it as well.

Six step guide to help you solve problems

  1. Unplug the power cord from the WiFi router.
  2. Press and hold the reset button 10 to 15 seconds.
  3. Release the reset button after the lights on the modem start flickering.
  4. Wait 3 to 5 minutes for the Internet light to turn green.
  5. Try connecting to the Internet.
  6. You may be asked for account related information to reset your modem.

Restart DNS client

Flushing DNS will clear all IP addresses and DNS records from your computer network, to flush DNS on the window you can follow these steps

  1. Click the Windows “Start” button and select “Run.”
  2. Enter “cmd” into the text box and press “Enter.”
  3. This starts your Windows command prompt.
  4. Type net stop dnscache to stop the service.
  5. It may take a few seconds for the DNS service to stop.
  6. Type net start dnscache to the command prompt and “Enter.”
  7. This restarts the DNS service on the machine.
  8. To reset the DNS cache and remove all entries from it, run the following command: ipconfig /flushdns.
  9. If everything went well, the result should be “Successfully flushed the DNS Resolver Cache”.

Change IPv4 DNS Address

To facilitate the management of TCP / IP settings, we recommend using the automated dynamic host configuration (DHCP) protocol. DHCP automatically assigns Internet Protocol (IP) addresses to computers on your network, if supported. If you use DHCP, you don’t need to change your TCP/IP settings if you move your PC to another location, and DHCP doesn’t require you to manually configure TCP/IP settings such as Domain Name System (DNS) and Service Windows Internet Registration (WINS).

  1. Open Control Panel.
  2. Click View network status and tasks.
  3. Click Change adapter settings on the left portion of the Window.
  4. Double-click the icon for the Internet connection you’re using.
  5. Click and highlight Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  6. Enter the new DNS addresses.

Enter this Google public DNS server address:

  1. Prefered DNS Server: 8.8.8.8
  2. Alternate DNS Server: 8.8.4.4

Disable “Experimental QUIC protocol” flag

QUIC uses UDP port 80 and port 443 and generally allows clients to bypass transparent proxies, where UTM features such as web filtering may not work correctly in Google Chrome only, but work perfectly in other browsers such as Internet Explorer or Mozilla Firefox. To disable the QUIC protocol in Google Chrome internet browser.

  1. Open chrome and type chrome://flags/ in the address bar.
  2. Search the Experimental QUIC protocol.
  3. Change “Default” to “Disabled” option from the drop-down menu.
  4. Restart Google Chrome for your changes to take effect.

Changing maximum allowed TLS version

One different possible reason is that the TLS version running on the web server is old. Transport Layer Security, short for TLS, is a cryptographic protocol for secure communication over a computer network. The current version of TLS is 1.2, while TLS 1.3 is available as a final release.

  1. Open chrome and type chrome://flags/ in the address bar.
  2. Search Maximum TLS version enabled.
  3. Select the version 1.3 which is set to Default before.
  4. Restart Google Chrome for your changes to take effect.

Reset the Google Profile Sync in Chrome

Google Sync When you turn on Google Chrome’s sync feature, it will save data about all your bookmarks, extensions, themes, search history, open tabs, saved passwords, payment info, addresses, phone numbers, settings, preferences, and more. It is important to clean this synchronized cache.

  1. On your computer, open Chrome.
  2. Go to the Google Dashboard.
  3. At the bottom, click Reset sync.
  4. Confirm by clicking OK.
  5. Turn sync on again.

Remove Browser Extension from Chrome

All Internet browsers allow the use of extensions, which are small programs that extend the functionality of a browser. Some browser extensions are known to break the network connection.

  1. Open Chrome browser.
  2. At the top right, click More icon.
  3. Select More tools from the menu.
  4. Select Extensions from the side menu.
  5. Drag the blue slider to disable the extension one by one.
  6. Confirm if a browser extension is responsible for the particular error and remove it.

Reset TCP/IP

Search “cmd” into the search box and right-click on the command prompt to select “Run as administrator”. Depending on your computer’s settings, you may be required to provide an administrator password before proceeding.

  1. At the command Prompt Type netsh int ip reset and then hit the Enter key on your keyboard.
  2. Wait for the Command Prompt to run through the TCP/IP reset.
  3. Reboot your computer and go to the website again to see if it works.

Update or Reinstall Network Adapter Drivers

  1. Go to the icon of ‘My Computer’ and right click to select Manage.
  2. There click on Device Manager that will bring you a list of all the hardware installed.
  3. Now look for the Network adapters and expand it.
  4. Right-click the network connection you are using and select Uninstall.
  5. Restart your PC, and the drivers will get installed automatically, then try open website again.

Scan your device for Malware

The sing may be infected with malware that is interfering with your network connections. Forex. some malware installs a proxy server to capture and redirect internet traffic through the malicious proxy server. This type of malware causes the error “This site cannot be accessed” in the Chrome browser.

Reinstall Chrome

  1. On your computer, close all Chrome windows and tabs.
  2. Click the Start menu. Settings.
  3. Click Apps.
  4. Under “Apps & features,” find and click Google Chrome.
  5. Click Uninstall.
  6. Confirm by clicking Uninstall.
  7. To delete your profile information, like bookmarks and history, check “Also delete your browsing data.”
  8. Click Uninstall.
  9. Download the installation file.
  10. If prompted, click Run or Save.
    • Choose Save, to start installation, either: Double-click the download and Click Open file.
  11. If you’re asked, “Do you want to allow this app to make changes to your device,” click Yes.
  12. Start Chrome:
    • Windows 10 & 11: A Chrome window opens after everything is done.

While the “This site cannot be accessed” error can be annoying, it’s not that difficult to fix. In most cases, the error comes from problems with your Internet or DNS connection and cache settings.

If you see the message “this site can’t be accessed “, here are thirteen ways to fix it from the least to the most complicated:

  1. Clear browser cache, history and cookies
  2. Reset Chrome browser settings
  3. Reset Wi-Fi Modem
  4. Restart DNS client
  5. Change IPv4 DNS Address
  6. Disable “Experimental QUIC protocol” flag
  7. Changing maximum allowed TLS version
  8. Reset the Chrome profile Sync
  9. Remove browser extension from Chrome
  10. Reset TCP/IP
  11. Scan your device for malware
  12. Reinstall Chrome
  13. Install another web browser

Troubleshooting website errors can take some time. However, if you cannot fix them yourself, you can always ask for support from your hosting provider. our you can hire us for paid support plans Save time, costs with our management service, Instant help from hosting experts, 12 hours a day, 7 days a week.

About the Author

Shahid Malla

Shahid Malla is an accomplished system admin and web developer, renowned for his expertise in various fields. With a strong background in WHMCS development, WordPress development, and PHP development, Shahid has honed his skills over the years to deliver exceptional results. As a top-rated freelancer, he has consistently garnered praise and recognition, earning a stellar 5-star rating from a pool of 500 reviews. Shahid's proficiency extends beyond coding and development, encompassing server configuration, server management, and web security. With his extensive knowledge and dedication to delivering high-quality solutions, Shahid Malla is your go-to professional for all your technical needs.

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